In short
You delete your account yourself, in the flowbio.link mobile app or on
app.flowbio.link, under Account Settings. Your page is removed immediately and the remaining data is
deleted as described below. If you cannot sign in, send a request from the account's email address to
info@flowbio.link.
Scope
The account you use in the flowbio.link mobile app (Android and iOS) and in the web app app.flowbio.link. It is one and the same account, so there is one deletion. The data controller is Webalpe, Spletne rešitve, Aleksandar Petrović s.p., Radovljica, Slovenia.
How to delete your account
- Sign in to the flowbio.link app or at app.flowbio.link.
- Tap your name in the top right corner and choose Account Settings.
- At the bottom of the page tap Delete account and confirm.
Deletion starts immediately and cannot be undone.
If you cannot sign in
Send a message from the email address the account is registered to, to info@flowbio.link, with the subject "Delete account". We delete the account within 7 days and confirm by email. We cannot accept a request from another address, because we could not tell the account is yours.
What is deleted
- Immediately: your public page stops working, and its content (links, services, price list, menu, gallery), design, all images and videos, visit and click statistics, and the phone identifier for notifications are deleted. Signing in to the account is no longer possible.
- Within 30 days: the account data (email address, name, username) and the appointments, reservations and orders your visitors sent through your page.
What we keep
Only invoices for paid plans and the data needed for them, for as long as accounting law requires (10 years in Slovenia). An active subscription is cancelled and not charged further.
Deleting some data without deleting the account
Links, services, images, appointments, reservations and orders can be deleted by you in the app, each in its own place. For anything else, including access to your data, write to info@flowbio.link.
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